Learn more about Individual Account Management, Company Account Management, the City Online Map Viewer
Welcome to City Online. We've compiled a comprehensive help section for your reference and to assist with navigation through the website. If we've missed any answers to your questions, please let us know.
This section explains the following topics:
We recommend the following configuration for your computer.
Please refer to our Site map for links to all the key sections of City Online.
You will find the 'Products' menu, 'Map Search' tool and advertisements on the left side of the City Online website. From here you can access product information.
All products that are available for sale or download are listed under the Products menu. Products are grouped under the following categories:
Each product category that is listed under the Products menu may have up to two levels of sub-categories. For example, Documents is a product category which has Books, Manuals and Reports & By-Laws as sub-categories.To view products that belong to a specific category, click or mouse-over the desired category from the Products menu. In case the selected category has sub-categories within it, then select the sub-category to which the product belongs to. Based on your selection, the product will get displayed in the Product Listing page. For example, if you want to buy a book named “Watermarks - One Hundred Years of Calgary Waterworks” you will need to adhere to the following selection sequence.
Documents > Books > “Watermarks - One Hundred Years of Calgary Waterworks”
Sign into City Online to complete a purchase. To A City Online account is required to purchase any product from City Online. Learn more about signing in or signing up for a City Online Individual or Company account.
Along the top of the screen is a stationary navigation bar that has the following links:
Right underneath the top navigation is the "breadcrumb trail". It will track your location in the web site so you navigate back to higher level pages. You can click on any of the words within the breadcrumb trail to go back to any of the pages in this path.
Note: Each word in the “breadcrumb trial” is a link which will take you to the corresponding page.
1.4 Printing Pages
We know that there is content on this site you will want to print and keep, so we have made sure it is easy for you to do just that.
There are two easy ways to print information from City Online:
City Online provides various products and services available from The City of Calgary's various business units and affiliated agencies. Each category contains a small picture of the product or service, together with a short description of that product or service. You can click any one of these to read the complete product description.
City Online products are broadly classified into three categories:
Note: There may be multiple variants of the same product. Product variants may be different from the base product in name and pricing. For example, if you select Products menu> Open Data > City Facilities, you will find two variants of the product Hard Surface Areas.
Soft products are those that can be directly downloaded from the City Online portal, after purchase. There may be a retention period for downloading the product up to a certain number of days. The product can be downloaded any number of times within this retention period, without paying any additional cost.
Some examples of ‘Soft’ products are:
There a some soft products that belong to a special category that ask you for additional inputs. City Online retrieves the product details from external sources, based on the values you specify for chosen fields like, Parcel Address, Legal Description, Roll Number, LINC number, etc. You will be prompted to insert these values when you try to add such products to your shopping cart. You can include address using the Insert Address button. The number of property information report generated will be equal to the number of address you include. Also, you can include multiple product information at a time using the check box available against the product name. Some examples include:
Physical/Hard products are those that will be shipped to your mailing address, after you make the purchase.Some examples of ‘Hard’ products are:
A service or form product is an appeal that you make to The City of Calgary, requesting for a particular service. After adding a service/form product to your shopping cart, you will be prompted to enter information on an appeal form. A service-related product generally attracts a service fee. There may also be a physical component (such as a permit) to such products that will be mailed to you at a later date.Some examples of ‘Services/Form’ products would be Cat Licenses, Development Appeal to the SDAB, Recreation – Program Registration, etc.
Additional information about the City Online products:
Licensed products include the electronic data sets, maps, etc., that are tagged with an explicit license agreement. The online License Agreement process is easy to use and, in most cases, you can download the data immediately. No copy of the License Agreement will be sent to you. Please use the browser ‘Print’ function to print the License Agreement for your records.
Non-licensed products on the other hand have no License Agreement associated with them. Products belonging to this group can be downloaded directly from the web site without the need to sign in to the portal.
Note: Licensed and non-licensed products can be purchased on the same order.
Thumbnail images of products, together with a brief description appear in each category. To see more information, including Shipping/Handling charges, click either the "Read more..." link, the small picture in the category you are interested in, or the product's name. This will bring you to the product details page, which contains important information too large to fit in the thumbnail category page. Contact information (e- mail, phone and web site) for individual business units appears on the bottom left hand corner of each product page.
You can buy products from the City Online portal based on their availability. Products generally fall under the following ‘Availability’ statuses.
Unless stated otherwise, products listed as "Available" are shipped to you. If you wish to purchase a product or service on City Online that is not listed as available for pickup, please contact the respective business unit as they may have a physical sales/pick-up location.
Products may be "Temporarily Unavailable" if they are sold out, unable to ship or if City Online is experiencing technical issues. In some cases, City Online is not the sole method of sale and the product may still be purchased either in person or through another method. Contact the respective business unit on the product page for further information. Contact information (e-mail, phone and web site) for individual business units appears on the bottom of each product's page.
Many digital products are available for immediate download. Some physical products may also have a downloadable component, such as a manual or map.
You can save items that you purchase frequently in your favourites list. This makes it easy for retrieval and re-purchase of the items at a later date.
Note: Perform steps 1 to 3 to add more products to your favourites list.
Once items are added to your shopping cart, you can proceed making a payment for them.
Note: If you are a ‘Company’ user, you can purchase products that will be invoiced in your company’s name. If you are an ‘Individual’ user, you will need to pay using your credit card.
Learn more about
If your order contains physical products to be shipped, the purchase information will be forwarded to the appropriate City of Calgary business unit or affiliate for fulfillment.
Federal Goods and Services Tax (GST) will apply to most products purchased from City Online. Certain items may be tax exempted, in which case this will be indicated by the words "Tax Exempt: "Yes" on the Details page for the respective product.
2.4.2 Creating a Payment Profile
Note: You may also set up your ‘Payment Profile’ during the checkout process, by selecting ‘Payment Profile’ as the payment method of choice and then entering your information into the required fields.
Orders will be shipped from City Online via Canada Post. Shipping charges are stated on the product Details page and are subject to change. The total Shipping/Handling costs for your order are summarized on the Order Review page prior to entering your credit card information. Shipping and Handling charges are subject to GST.City Online will only ship to Canadian addresses. We will not ship to P.O. Boxes. Some products are subsidized for Calgarians, and as such may not be available for shipping outside of Calgary. This will be indicated on the product's detail page. Such orders will be cancelled and the transaction voided. International delivery is not offered. If you wish to place an order from outside Canada, please contact the specific business unit for their policies regarding International shipments, NAFTA certificates, etc. Unless otherwise stated on the product's Details page, we generally ship within three to seven business days. Most orders are shipped much faster though- usually the next business day.Whenever possible, orders consisting of multiple items are shipped together. Occasionally we may need to ship items in several packages, in which case the packing slip will reflect this.In some cases, products are available at no charge as a public service. However, shipping charges may still apply. See the product's Details page for this information.
Note: Shipping may take from 5-7 business days. Allow extra time around holidays.
Occasionally, due to size or other reasons, a pick-up option may be designated for a product at a specific location stated on the product's Details page. Information about the pick-up locations can also be found here. Pick-up hours will be stated, but if in doubt, contact the respective business unit to confirm hours of operation.
Customers ordering items for pick-up are required to bring a copy of the e-mail receipt along with the photo identification, to the pickup location to claim the purchase. NO EXCEPTIONS.
The products must be picked up within two business days of order placement. If the order also contains 'Available' items then we expect to send these out within three to seven business days. There is no provision to pick up shippable items at the same time as customer pick-up items. Customers will be billed for the full amount of their order once shippable items have been sent.
The City of Calgary does not provide refunds or returns for products ordered and downloaded or delivered through City Online, unless you have a Company account, and your request falls within the terms of 2.6. If a publication or product is delivered to you in error, please use the Contact Us page immediately upon receipt to arrange for the appropriate replacement products or files.
Do you have any inquiries related to our products or services?
Please direct product specific questions to each City of Calgary Business Unit responsible for that product. You will find contact information listed within the individual product descriptions. If you have any questions or comments about using City Online that are not answered here, please visit our Contact Us page.
Did your company receive a duplicate charge on your invoice? If so, City Online customers may be entitled to a credit in situations where a duplicate query is made, or an error occurs during the processing of a query. Please use City Online’s self-serve transaction and invoice adjustment feature to submit your request.
Note: For audit purposes, all requests for adjustments must be submitted online.
Learn more about order history and adjustments.
City Online contains an effective search tool that allows you to do a search operation from all pages of the City Online portal. There are two search options you can make use of:
If your search criteria is a simple or rather direct keyword, you could use the simple keyword Text search. In case you have more than one phrase to look for in a single search, or if you want to narrow your search to a specific category, you will find the Advanced search options handy.
Map Search Tool
Our dynamic GIS map interface can be used for both reference and to purchase items through the City Online storefront.
When opening the GIS map, you will be redirected to City Online with the map opening as a pop-up window. Please disable pop-up blockers to allow this to happen.
Search visually using map features and the zoom/pan functions or use the Search Icon to enter specific criteria. Search directly by parcel address, community, ATS section number, or Electronic Block Profile.
The default map parameters are a scale of 1:294518, with only select layers enabled: Standard Dynamic Layers> Registered Ownership Parcel AND Calgary Basemap> all layers At this view, the City of Calgary is displayed with minimal detail, making it the ideal starting point to form a search. Add map features by selecting the Layer elements from the Layer Legend. Use the arrow tool to select enabled map features. Add any item to the cart by selecting products from the Reports tab (text products) or the Download tab (spatial data).
As an example: to view the ATS section layer overlayed on the City of Calgary basemap
These steps can be applied to any of the Standard Dynamic Layers to purchase these products:
To select property information, search by address and then select the Report Icon and choose from the reports list. Learn more about the Map Search Tool by visiting the City Online Help for Map Viewer. Learn more about purchasing by ATS section or by custom area or by block profile.
ATS Section Numbering Mapped data is licensed by section. The section reference number is a way of breaking down Calgary into managable pieces. The following is information to help you understand and search by section.The section reference divides Calgary into 286 map sections. As Calgary annexes additional land, new sections are added. The section reference number is broken down in the following example.A typical section reference number: 0924015. This number is broken down into these components.
For help finding a section, Land Use Maps are available on the Development & Building Approvals Web site. Click on the larger map to see the PDF map for a particular section. On the PDF map is printed the section reference number.With the section reference number, visit City Online and enter the number into the search engine. All maps available for that section will appear in the search results.
Learn more about purchasing by ATS section.
To sort the results in a particular order, select a sort-type from the Sort By list box. This will re-arrange and display the search results for you. For more information on sorting search results, see Search Results.
Generally, you will find exactly what you are looking for with just a basic query (the word or phrase you search for). However, the following tips can help you make the most of your searches.
When you search for text, you generally can type the text you are looking for (the search string). However, there are a few things you should be aware of:
Note: Do not use these Internet search operators in the same search with the operators described in the table. In addition, the following table describes a number of operators you can use to modify your search strings:
Example Search Text
Example Search Results
Wildcards are symbols that represent any character, allowing you to search for partial terms.The asterisk (*) represents any number of characters.Note: You must include at least three characters if you are doing a substring search (wildcards on each end of the string).
subdirectory, subject, subjective
AND finds objects containing all of the specified terms.
holiday AND schedule
OR finds objects containing at least one of the specified terms.Note: This is the same as entering a list of terms, separated by commas (,) or vertical bars (|).
holiday OR vacation
Holiday Schedule, Christmas Holiday Party, Scheduling Vacation
NOT excludes objects containing the specified term.
holiday NOT vacation
Holiday Schedule, Christmas Holiday Party
NEAR finds terms within a specified proximity of each other. For example, <NEAR/10> finds objects within 10 words of each other.
early <NEAR/10> retirement
Plan early for your retirement
The Advanced Search page lets you search for items in your portal using metadata properties and location to define your search. It includes the following sections:To define your search:
Note: In case you are not aware of the product category, you can select ‘All Categories’ section which is the default input. Also if you are aware that the product you are searching is a ‘Document’ but not sure the exact sub-category i.e. whether it is a book or manual, then select the primary category ‘Document’ for your input.
Mapped data is licensed by section. The section reference number is a way of breaking down Calgary into manageable pieces. The following information will help you to understand and search by section.
The section reference divides Calgary into 286 map sections. As Calgary annexes additional land, new sections are added. The section reference number is broken down in the following example.A typical section reference number: 0924015This number is broken down into these components:
Section: (09)Township: (24)Range: (01)Meridian: (either West of the 5th - line between 29/1 OR West of the 4th - right hand side of 29/1)
To do a map search,
The search results page displays the results of your search. Depending on how many results are returned and the ‘results per page’ value you have chosen, the search result may be split across multiple pages.If your search returns more than 10 results, you see the 5 highest-ranking results in the first page. Click Next to view additional results. If you wish to see more results on a single page, select an appropriate value from the Results per page list.Each search result contains a short description of the product, the product’s variant list, and a product icon. You also have options to add items to your shopping cart or favourites list from the Search Results page, for every search result item.
By default search results are listed in order of relevance; that is, results that most closely match your search query are listed first. To change the sort order of your results, select an option in the Sort by drop-down list: