Getting Started 2.1
Creating a company account 2.2
Signing in to CITYonline 2.3
Resetting your password
Managing your account 3.1
Customizing account information 3.1.1
View/Edit my addresses 3.1.2
Manage account information 3.1.3 Change password 3.1.4
View/Edit my profile 3.1.5 Manage users 3.1.6
Request for relationship 3.2
Customizing your shopping experience 3.2.1
Create a new Favourites list 3.2.2
View order history 3.2.3
View invoice history 3.2.4
View invoice payment history
Purchasing Products 4.1
Product categories 4.2
Adding products to shopping cart 4.3
Adding products to favourites list 4.3.1
Adding products to from Wish List to Shopping cart
Making a payment 4.4.1
Generating an invoice 4.4.2
Purchases using credit card 4.4.3 Creating a Payment Profile 4.5
Pick up items 4.6
Requesting transaction adjustments 4.6.1
Searching CITYonline 5.1 Performing a text search 5.2 Performing an advanced search 5.3 Understanding search results
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Welcome to CITYonline. Our comprehensive help section will help you navigate through our website. If we've missed any important answers to your questions, please let us know.
This portion of the help section is for corporate CITYonline users only. Company accounts are not for personal use.
This section explains the following topics:
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We recommend the following configuration for your computer.
Please refer to our
Site map for links to all the key sections of CITYonline.
You will find the 'Products' menu, 'Map Search' tool and advertisements on the left side of the CITYonline site. From here you can access product information.
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All products that are available for sale or download are listed under the
Products menu. Products are grouped under the following categories:
Each product category that is listed under the
Products menu may have up to two levels of sub-categories. For example,
Documents is a product category which has
By-Laws as sub-categories.To view products that belong to a specific category, click or mouse-over the desired category from the
Products menu. In case the selected category has sub-categories within it, then select the sub-category to which the product belongs to. Based on your selection, the product will get displayed in the
Product Listing page. For example, if you want to buy a book named “Watermarks - One Hundred Years of Calgary Waterworks” you will need to adhere to the following selection sequence.
Books > “Watermarks - One Hundred Years of Calgary Waterworks”
**For company account users signing, the product list shown depends on the company profile used. Credit Card Corporate Client profile lists the complete product list while the CITYonline Subscriber profile lists only Property Information products and the Open Data Catalogue.
The Sign In field allows existing users to sign in to CITYonline and enables new users to register with CITYonline. A CITYonline account is required to purchase any product from CITYonline. No account is required to download open data.
Along the top of the screen is a stationary navigation bar that has the following links:
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Right underneath the top navigation is the "breadcrumb trail". It will track your location in the web site so you navigate back to higher level pages. You can click on any of the words within the breadcrumb trail to go back to any of the pages in this path.
Note: Each word in the “breadcrumb trial” is a link which will take you to the corresponding page.
We know that there is content on this site you will want to print and keep, so we have made sure it is easy for you to do just that.
There are two easy ways to print information from CITYonline:
This section covers the following topics:
Company accounts are intended for users purchasing CITYonline products for business use. Company accounts have additional features, such as managing multiple users and the ability to pay by invoice (subject to a minimum billing fee of $25). The invoice payment option is intended for businesses that have a large number of monthly transactions, so the $25 minimum billing fee is avoided. If your company does not anticipate large transactional volumes, you can opt to pay by credit card at time of use.
Note: Your CITYonline business account must have a designated Account Manager that oversees your company's access. The Account Manager is designated by the individual that applies for the account. The Account Manager can set up additional users, reset user password, and suspend existing users. The Account Manager is the only user that can set up new users under your company account. For security purposes, each user in your firm must have his or her own account and password, as only one User ID can be signed into the website at any given time. This will also allow the Account Manager to suspend a departed employee's account, and allowes your business to track employee usage of your CITYonline account should an issue arise.
It is the Account Manager's responsibility to keep all contact informaiton such as your company's address, phone and email address updated.
Note: Your company account, if approved, will be active within 3-5 business days. You will receive an e-mail with further instructions on proceeding with your account. If you have questions or require assistance with the registration process, please contact us at
403-268-2489 if outside the local Calgary calling area.
company sign up.
Once you have created a CITYonline account, you can sign in to your account using the
Sign In box located on the CITYonline home page. The system only allows one sign in per User ID at any given time. Ensure to log out of your session after use, rather than exiting the browser window, or else the system will lock you out for 20 minutes for security reasons. If your company currently shares one User ID with multiple employees, cintact your comapny's CITYonline account manager to create a unique User ID for every company user.
You can sign in to CITYonline using different company profile types that you have registered for. See section 3.1.6 for the different types of relationships available for corporate CITYonline users.
In compliance with corporate security standards, you will be prompted to change your password every 180 days.
After signing in to CITYonline, you can customize your account information from the
My Account page. If you are a ‘Company’ user, your privileges will depend on the role that you are associated with. ‘Company’ users may be associated with one/more of the following (starting with maximum privileges) roles:
For more information on roles and privileges, see
Table 1.1. Privileges that are appropriate for a particular user type are marked 'Yes'.
Table 1.1: CITYonline User Roles & Privileges
3.1 Customizing Account Information
3.1.1 View/Edit My Addresses
You can update your addresses using the My Addresses. Here you can add, edit, delete and copy your shipping and billing addresses.
To add a new address to your address book:
Note: All fields marked with an asterisk (*) are required.
Note: It is mandatory to select the
Address Type for any new address added.
Note: You are allowed to add only one shipping address and one billing address respectively.
To edit an address in your address book:
My Account page, select
To delete an address from your address book:
To copy an address in your address book:
Display Address by Type
You can choose to view either your ‘Billing’ or ‘Shipping’ address; select the respective checkbox to display the desired address type.
Account Information page displays details such as your
Account Manager’s Name and
Billing Contact Name (if any), apart from the
Folio Number and
Change Password options that you can impose on your Company user accounts. You can select the appropriate option based on the permissions you want to grant for your users.
Allow Change Password – Set this option to ‘Yes’ to allow your company users to change their password. The default value is ‘No’.
Folio Number Required – Set this option to ‘Yes’ to make the Folio Number a mandatory field for purchase from CITYonline. The default value is ‘No’.
Learn more about
Note: All fields marked with an asterisk (*) are required.
My Profile page allows you to update your personal information. Profile information is placed under the following headings:
This section has your personal information such as your preferred
First Name and
E-Mail AddressThis section contains your current e-mail address details. This is an editable field.
Telephone NumberThis section holds your telephone number and extension details. This is an editable field and you can update your telephone number details.
Please send me marketing messages if you want to be contacted by CITYonline.
Manage Users page allows you to add new users to your company account and to edit existing user information. To view all users both active and inactive, click the box
Show Inactive Users and View All.
You can create any number of users to your company account and grant them appropriate access privileges. Learn more about
For security purposes, every user in your firm must have his/her own User ID. CITYonline only allows one login session per User ID at any given time. This also allows the Account Manager to suspend a departed employee's account and to track employee usage of your CITYonline account should an issue arise.
Only Account Managers can add or delete users from a company account. It is the Account Manager's responsibility to keep all contact information such as the company's address, phone number and email address updated.
Note: All fields marked with an asterisk (*) are required.
Note: A user can be associated with a single role or to multiple roles depending upon your company’s preferences.
After user creation, you will be able to view the user in the
Manage Users page. CITYonline will send the
User ID and
Password to the user’s email address that you had specified during user creation.
To modify or remove user details:
Note: You can also change the status and associate/dissociate roles with the user.
The user records corresponding to the search criteria and the value specified will get displayed in the
Manage Users page.
Request for Relationship page gives you a provision to update the access relationship type you wish to have with CITYonline.
The following are commercial relationships for corporate CITYonline users, not for personal use. These relationships are assigned to a Company ID. More than one user can exist under each Company ID and companies can hold more than one relationship. The users who have access rights to the system are managed by the company’s Account Manager.
CITYonline Subscriber:Used by corporate entities that purchase many property information reports each month and would prefer to be invoiced. Please note that the minimum billing charge is $25.00 per month. Users with this relationship can only access property information. Request for this kind of relationship requires City of Calgary approval including a credit review and a signed corporate agreement.Credit Card Corporate Client:This relationship can be used by corporate entities to purchase all products available on CITYonline. Purchases must be paid for with a credit card.Approved Vendor: Approved City Contractors with an active Approved Vendor Data License Agreement and either; a Master Consulting Terms and Conditions Agreement, or Professional Services Terms and Conditions Agreement with The City of Calgary. Access is granted at no cost to geospatial data for specific City of Calgary projects only. Requests for this kind of relationship require City of Calgary approval and a signed corporate agreement.
Learn more about Approved Vendors.
Licensed Corporate Data Purchaser:Some corporations choose to purchase City of Calgary data assets on a subscription basis. These organizations are provided with specific access to the data resources that they require on a recurrent basis. Data agreements can be provided for a broad scope of activities. Please contact us for further information.Alberta Land Surveyor:For members of the Alberta Land Surveyors’ Association with an active Alberta Land Surveyor Data License Agreement with the City of Calgary. Users with this relationship can access Legal Survey Fabric (LSF) and Ownership Parcel Fabric (OPF) at no cost. Requests for this kind of relationship require City of Calgary approval and a signed corporate agreement. Learn more about
Alberta Land Surveyor.
To specify a particular relationship:
Once your request is submitted, you will be contacted by CITYonline shortly.
Request for Data License Product page gives you a provision to request for a custom product which could be a combination of two or more products from CITYonline. To request for a data license product:
My Account page, select
Request for Data License Product.
Once the request is made, you will be contacted by CITYonline within a few days.
3.2 Customizing your account
3.2.1 Create new favourites lists
You can create new lists and save your favourite items that you purchase frequently, making them easy for retrieval and repurchase. When you sign in for the first time, five lists will be created by default. These lists will be available in the My Lists link. You can set any of the list as the default list and you can delete these lists.
View Order History page allows you to see the list of orders that you had made within a specified date range. If you are the company's Account Manager, you will have the access to view the order history for a specific user of your company.
The 10 most recent orders are displayed. To view more transactions placed within the past year, select a date range and then
Apply Filters. From the search results, you can select the desired
Order Number and view the summary of the order details that are specific to the order number.
To view a complete list of transactions in a printer friendly format with folio numbers included, select the link:
Print Order History.
If you require a transaction adjustment, click
Request Adjustment corresponding to the desired order number. For more information on adjustments, see
Requesting transaction adjustments.
Note: Order History can only be retrieved for up to one year.
You can view all invoices that were made in your name during the past one year on the
View Invoice History page. You can select a date range and click
Apply Filters to view all the invoices that were made in your company’s name within that period. Your
Customer Number and
Customer Name will be displayed along with the invoice information. In case you want to know the
Order History, click the desired
Invoice Number from the result on the
Invoice History page.
To view a complete list of invoiced transactions in a printer friendly format with folio numbers included, select the link:
Print Invoice History. This link is found on the Invoice History Page.
What is the minimum charge?The City of Calgary has a minimum billing charge of $25. If your total transactions amount to less than $25 for a given billing month, a surcharge will be added to make the billable amount equal to $25. If you have no transactions for a given billing month, you will not be invoiced. Please note that this charge includes the $4 administration fee.
Note: Only single-line invoices will be mailed to companies. Only CITYonline Account Managers and the appointed Billing Contact will be able to view the entire invoice online.
View more information about understanding your invoice.
View Invoice Payment History page allows you to view the payment history for all invoices made in your company’s name during the past year. It also desplays all transaction adjustments made. You can select a date range and click
Apply Filters to view all the payments that you made during this period. Your
Customer Number and
Customer Name will be displayed along with the payment history details.
Note: Invoices cannot be paid online.
CITYonline provides a wide variety of products and services available from The City of Calgary's various business units and affiliated agencies. Each category contains a small picture of the product or service, together with a short description of that product or service. You can click any one of these to read the complete product description.
CITYonline products are broadly classified into three categories:
Note: There may be multiple variants of the same product. Product variants may be different from the base product in name and pricing. For example, if you select
Products menu> Open Data > City Facilities, you will find two variants of the product
Hard Surface Areas.
Soft products are those that can be directly downloaded from the CITYonline portal, after purchase. There may be a retention period for downloading the product up to a certain number of days. The product can be downloaded any number of times within this retention period, without paying any additional cost.
Note: Any tax-related product may only be downloaded once.
Some examples of ‘Soft’ products are:
Some soft products belong to special categories that ask for additional inputs. CITYonline retrieves the product details from external sources, based on the values you specify for chosen fields like, Parcel Address, Legal Description, Roll Number, LINC number, etc. You will be prompted to insert these values when you try to add these products to your shopping cart. Examples include:
Technical specifications for the data sets are available in the
Digital Data Products support document located on CITYonline.
Physical/Hard products are those that will be shipped to your mailing address, after you make the purchase.Examples include:
A service or form product is an appeal that you make to The City of Calgary, requesting for a particular service. After adding a service/form product to your shopping cart, you will be prompted to enter information on an appeal form. A service-related product generally attracts a service fee. There may also be a physical component (such as a permit) to such products that will be mailed to you at a later date.Some examples of ‘Services/Form’ products would be Cat Licenses, Development Appeal to the SDAB, Recreation – Program Registration, etc.
Additional information about the CITYonline products:
Licensed products include the electronic data sets, maps, etc., that are tagged with an explicit license agreement. The online License Agreement process is easy to use and, in most cases, you can download the data immediately. No copy of the License Agreement will be sent to you. Please use the browser ‘Print’ function to print the License Agreement for your records.
Non-licensed products on the other hand have no License Agreement associated with them. Products belonging to this group can be downloaded directly from the web site without the need to sign in to the portal.
Note: Licensed and non-licensed products can be purchased on the same order.
Thumbnail images of products, together with a brief description appear in each category. To see more information, including Shipping/Handling charges, click either the "Read more..." link, the small picture in the category you are interested in, or the product's name. This will bring you to the product details page, which contains important information too large to fit in the thumbnail category page. Contact information (e- mail, phone and web site) for individual business units appears on the bottom left hand corner of each product page.
You can buy products from CITYonline based on their availability. Products generally fall under the following ‘Availability’ statuse:.
Unless stated otherwise, products listed as "Available" are shipped to you. If you wish to purchase a product or service on CITYonline that is not listed as available for pickup, please contact the respective business unit as they may have a physical sales/pick-up location.
Products may be "Temporarily Unavailable" if they are sold out, unable to ship or if CITYonline is experiencing technical issues. In some cases, CITYonline is not the sole method of sale and the product may still be purchased either in person or through another method. Contact the respective business unit on the product page for further information. Contact information (e-mail, phone and web site) for individual business units appears on the bottom of each product's page.
Many digital products are available for immediate download. Some physical products may also have a downloadable component, such as a manual or map.
You can save items that you purchase frequently in your favourites list. This makes it easy for retrieval and re-purchase of the items at a later date.
Note: Perform steps 1 to 3 to add more products to your favourites list.
4.3.1 Adding products from your Favourites List to Shopping cart
You can add the selected items from the My List Details page to the
Once items are added to your shopping cart, you can proceed making a payment for them.
Note: If you are a ‘Company’ user, you can purchase products that will be invoiced in your company’s name. You can also select the 'Corporate Credit Card Client' option at the time of sign in to pay using a credit card.
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If your order contains physical products to be shipped, the purchase information will be forwarded to the appropriate City of Calgary business unit or affiliate for fulfillment.
Federal Goods and Services Tax (GST) will apply to most products purchased from CITYonline. Certain items may be tax exempted, in which case this will be indicated by the words "Tax Exempt: Yes" on the
Details page for the respective product.
4.4.3 Creating a Payment Profile
Note: You may also set up your ‘Payment Profile’ during the checkout process, by selecting ‘Payment Profile’ as the payment method of choice and then entering your information into the required fields.
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Orders will be shipped from CITYonline via Canada Post. Shipping charges are stated on the product
Details page and are subject to change. The total Shipping/Handling costs for your order are summarized on the
Order Review page prior to entering your credit card information. Shipping and Handling charges are subject to GST.CITYonline will only ship to Canadian addresses. We will not ship to P.O. Boxes. Some products are subsidized for Calgarians, and as such may not be available for shipping outside of Calgary. This will be indicated on the product's detail page. Such orders will be cancelled and the transaction voided. International delivery is not offered. If you wish to place an order from outside Canada, please contact the specific business unit for their policies regarding International shipments, NAFTA certificates, etc. Unless otherwise stated on the product's
Details page, we generally ship within three to seven business days. Most orders are shipped much faster though- usually the next business day.Whenever possible, orders consisting of multiple items are shipped together. Occasionally we may need to ship items in several packages, in which case the packing slip will reflect this.In some cases, products are available at no charge as a public service. However, shipping charges may still apply. See the product's
Details page for this information.
Note: Deliveries may take from 5-7 business days. Allow extra time around major holidays.
Occasionally, due to size or other reasons, a pick-up option may be designated for a product at a specific location stated on the product's
Details page. Information about the pick-up locations can also be found here. Pick-up hours will be stated, but if in doubt, contact the respective business unit to confirm hours of operation.
Customers ordering items for pick-up are required to bring a copy of the e-mail receipt along with the photo identification, to the pickup location to claim the purchase. NO EXCEPTIONS.
The products must be picked up within two business days of order placement. If the order also contains 'Available' items then we expect to send these out within three to seven business days. There is no provision to pick up shippable items at the same time as customer pick-up items. Customers will be billed for the full amount of their order once shippable items have been sent.
Did your company receive a duplicate charge on your invoice? If so, CITYonline customers may be entitled to a credit in situations where a duplicate query is made, or an error occurs during the processing of a query. Please use CITYonline’s self-serve transaction and invoice adjustment feature to submit your request.
Note: For audit purposes, all requests for adjustments must be submitted online.
The City of Calgary does not provide refunds or returns for products ordered and downloaded or delivered through CITYonline, unless you have a Company account, and your request falls within the terms of
4.6. If a publication or product is delivered to you in error, contact us immediately upon receipt to arrange for the appropriate replacement products or files.
Please direct product specific questions to each City of Calgary Business Unit responsible for that product. You will find contact information listed within the individual product descriptions. If you have any questions or comments about using CITYonline that are not answered here, contact us.
CITYonline contains an effective search tool that allows you to do a search operation from all pages of the CITYonline portal. There are two search options you can make use of:
If your search criteria is simple or rather direct keyword, you could use the simple keyword Text search. In case you have more than one phrase to look for in a single search, or if you want to narrow your search to a specific category, you will find the
Advanced search options handy.
Map Search Tool
Our dynamic GIS map interface can be used for both reference and to purchase items through the CITYonline storefront.
When opening the GIS map, you will be redirected to CITYonline with the map opening as a pop-up window. Please disable pop-up blockers to allow this to happen.
Search visually using map features and the zoom/pan functions or use the
Search Icon to enter specific criteria. Search directly by parcel address, community, ATS section number, or Electronic Block Profile.
The default map parameters are a scale of 1:294518, with only select layers enabled:
Standard Dynamic Layers> Registered Ownership Parcel AND
Calgary Basemap> all layers
At this view, the City of Calgary is displayed with minimal detail, making it the ideal starting point to form a search. Add map features by selecting the Layer elements from the
Use the arrow tool to select
enabled map features. Add any item to the cart by selecting products from the
Reports tab (text products) or the
Download tab (spatial data). As an example: to view the ATS section layer overlayed on the City of Calgary basemap
These steps can be applied to any of the Standard Dynamic Layers to purchase these products:
To select property information, search by address and then select the Report Icon and choose from the reports list.
Learn more about the Map Search Tool by visiting the CITYonline Help for Map Viewer.
ATS Section Numbering
Mapped data is licensed by section. The section reference number is a way of breaking down Calgary into managable pieces. The following is information to help you understand and search by section.The section reference divides Calgary into 286 map sections. As Calgary annexes additional land, new sections are added. The section reference number is broken down in the following example.A typical section reference number: 0924015. This number is broken down into these components.
For help finding a section, Land Use Maps are available on the Development & Building Approvals Web site. Click on the larger map to see the PDF map for a particular section. On the PDF map is printed the section reference number.With the section reference number, visit CITYonline and enter the number into the search engine. All maps available for that section will appear in the search results.
To learn more about purchasing by
To sort the results in a particular order, select a sort-type from the Sort By list box. This will re-arrange and display the search results for you. For more information on sorting search results, see
Generally, you will find exactly what you are looking for with just a basic query (the word or phrase you search for). However, the following tips can help you make the most of your searches.
When you search for text, you generally can type the text you are looking for (the search string). However, there are a few things you should be aware of:
Note: Do not use these Internet search operators in the same search with the operators described in the table. In addition, the following table describes a number of operators you can use to modify your search strings:
Example Search Text
Example Search Results
Wildcards are symbols that represent any character, allowing you to search for partial terms.The asterisk (*) represents any number of characters.Note: You must include at least three characters if you are doing a substring search (wildcards on each end of the string).
subdirectory, subject, subjective
AND finds objects containing all of the specified terms.
holiday AND schedule
OR finds objects containing at least one of the specified terms.Note: This is the same as entering a list of terms, separated by commas (,) or vertical bars (|).
holiday OR vacation
Holiday Schedule, Christmas Holiday Party, Scheduling Vacation
NOT excludes objects containing the specified term.
holiday NOT vacation
Holiday Schedule, Christmas Holiday Party
NEAR finds terms within a specified proximity of each other. For example, <NEAR/10> finds objects within 10 words of each other.
early <NEAR/10> retirement
Plan early for your retirement
Advanced Search page lets you search for items in your portal using metadata properties and location to define your search. It includes the following sections:To define your search:
Note: In case you are not aware of the product category, you can select ‘All Categories’ section which is the default input. Also if you are aware that the product you are searching is a ‘Document’ but not sure the exact sub-category i.e. whether it is a book or manual, then select the primary category ‘Document’ for your input.
Mapped data is licensed by section. The section reference number is a way of breaking down Calgary into manageable pieces. The following information will help you to understand and search by section.
The section reference divides Calgary into 286 map sections. As Calgary annexes additional land, new sections are added. The section reference number is broken down in the following example.A typical section reference number: 0924015This number is broken down into these components:
Section: (09)Township: (24)Range: (01)Meridian: (either West of the 5th - line between 29/1 OR West of the 4th - right hand side of 29/1)
To perform a map search,
To learn more about purchasing by
custom area or by
The search results page displays the results of your search. Depending on how many results are returned and the ‘results per page’ value you have chosen, the search result may be split across multiple pages.If your search returns more than 10 results, you see the 5 highest-ranking results in the first page. Click
Next to view additional results. If you wish to see more results on a single page, select an appropriate value from the
Results per page list.Each search result contains a short description of the product, the product’s variant list, and a product icon. You also have options to add items to your shopping cart or favourites list from the
Search Results page, for every search result item.
By default search results are listed in order of relevance; that is, results that most closely match your search query are listed first. To change the sort order of your results, select an option in the
Sort by drop-down list:
Please ensure all account details are up-to-date. Make sure the name of the Company Account Manager is accurate and the contact information including the address, phone number and e-mail address are correct.Note: The whole company should not use the Company Account Manager’s User ID and password as it leads to security risks and password problems. Ensure each user who accesses the account has an individual User ID and password.
If you are using a Company Account, please contact your company's CITYonline Account Manager. If you are using an Individual Account, please
Ensure your computer's firewall and anti-virus security programs have cityonline.calgary.ca marked as a safe site. Also CITYonline should be listed as a safe Web site in your browser.
Note: To re-download applicable CITYonline item(s): signing into your CITYonline account and selecting
My Account>View Order History>and then the order number.
**If the transaction was successful, then the
download button will appear beside each downloadable item.
A condominium is a description of subdivided land segmented into units of individual ownership (unit) and shares of common property (UF). E.g. Plan 001761; Unit 8Note: Condo parking stalls and storage spaces have their own unique unit numbers.
Click on the
Street Lookup box and you will see a pop-up box offering you the street lookup tool. It offers a list of all The City of Calgary street names, street types and quadrants.
They are listed in alphabetical and numerical order for your reference. To move quickly through the list, click on the letter or number corresponding to the first character of the street name you wish to search. Once you have found the street you are looking for, click on it and the correct address will automatically fill the boxes in the Parcel Address section.Tips:
Yes, if the data that you require is not available on CITYonline you may make a custom data request. Please
contact us with your request.
CITYonline customer accounts are invoiced monthly, and are subject to a $25 minimum billing charge. If your company does not anticipate doing large volumes of transactions, you can sign in as a Credit Card Corporate Client. CITYonline accepts VISA, MasterCard, and American Express. All prices are in Canadian dollars. Your credit card information will be processed in real time.
Yes, using your credit card at the CITYonline web site is safe because we have partnered with a highly reputable payment vendor who uses encryption technology to secure all information gathered from our customers at the time of purchase/payment. This means that any personal information is safe while it travels over the Internet. The City of Calgary does not see your credit card information. Once your payment has been approved, the payment vendor informs The City of Calgary electronically and we then fulfill your order request. For more information on security visit
Beanstream, CITYonline's payment vendor, or contact your financial institution.
In order for The City of Calgary to establish and maintain relations with customers, to provide ongoing service, to understand customer needs and preferences, and to meet legal and regulatory requirements, The City will collect customer information and may exchange this customer information among its business units. We do not sell or trade your personal information with outside companies and shall only use this personal information for the purposes of providing you the services and products you are interested in. For more information see the
Privacy/Legal Policy page.
To receive a refund, you would need to request an adjustment, sign in your CITYonline account>select
My Account> and then
Order History. From the list find the order number being refunded, and select
Request Adjustment from the right-hand side. A new screen will appear. Select the reason for the adjustment and check the select box. Describe the reason for the request in the comment box. Select
Yes, at the end of your transaction, a Transaction Successful screen is displayed which you can print. Additionally, an electronic receipt will be e-mailed to you. Print and retain both copies for your records.
How do I view the transactions that I was invoiced for?City of Calgary CITYonline invoices show a single line item entry which reflects the total amount owing. To view a detailed invoice breakdown, listing each item purchased. Sign into CITYonline, select
My Account> then
View Invoice History > enter a date range that includes when the invoice was generated > select the Invoice Number.
To view product details, select specific items.**If
View Invoice History is not listed on the
My Account Menu, then you will have to contact your company account manager to be made a billing manager or special account viewer. Unfortunately, we restrict viewing invoice history to certain profile types, ie special account view, billing manager, and account manager
The minimum monthly billing charge for CITYonline invoiced clients is $25. If your total transactions amount to less than $25 for a given billing month, you will still be charged the minimum amount of $25 for that month. If you have no transactions in a billing month you will not be invoiced. Any service(s) totaling more than $25 will be invoiced and charged accordingly.
What is the administration charge?The administration charge is made up of the printing, billing and mailing costs of your account invoices as well as other administrative charges.
How can I view if you have received my payment?Payment details can now be accessed online. Account and billing managers can view payments or transaction adjustments made to your company account under 'Invoice Payment History' on the 'My Account' page.
What happens if there's an error on my invoice?Sometimes there's a duplicate query and/or a report is missing information. In this situation, simply request a refund.
How do I pay my invoice?To learn more about paying your CITYonline invoice, visit the
Invoices from the City information page.
A payment profile gives you the ability to store your credit card information for future purchases. This makes the checkout process faster, by eliminating the need for you to enter your credit card payment information each time you make a purchase on CITYonline.
Setting up your payment profile is quick and easy! Once you’re logged into CITYonline, select ‘My Account’. From there, you’ll notice a section entitled ‘My Payment Profile’. Select this option and you’ll open a page called ‘User Profile – Online Payment’. From here, you will enter your credit card information into the fields, clicking ‘submit’ once you’re done.
You will then be re-directed back to the ‘My Account’ page and your payment profile is complete!